Privacy Policy

Last updated: December 2024

Introduction

CleanOps Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cleaning management platform and related services (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

  • Name, email address, and contact information
  • Account credentials and profile information
  • Property and business information
  • Payment and billing information
  • Communications with our support team

Usage Information

We automatically collect certain information about your use of the Service:

  • Device information and IP address
  • Browser type and version
  • Pages visited and time spent on the Service
  • Features used and actions taken
  • Log files and error reports

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.

How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing, maintaining, and improving the Service
  • Processing transactions and managing your account
  • Communicating with you about the Service
  • Providing customer support and responding to inquiries
  • Analyzing usage patterns and improving user experience
  • Detecting, preventing, and addressing security issues
  • Complying with legal obligations and enforcing our terms
Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • With your explicit consent
  • With service providers who assist us in operating the Service
  • To comply with legal obligations or court orders
  • To protect our rights, property, or safety
  • In connection with a business transfer or acquisition
  • With aggregated, anonymized data for research purposes
Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication mechanisms
  • Employee training on data protection practices
  • Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. We may retain certain information for longer periods to:

  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain business records
  • Prevent fraud and abuse
Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access and review your personal information
  • Correct or update inaccurate information
  • Delete your personal information
  • Restrict or object to certain processing activities
  • Data portability and transfer
  • Withdraw consent where applicable

To exercise these rights, please contact us at privacy@cleanops.com. We will respond to your request within a reasonable timeframe.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@cleanops.com

Address: CleanOps Inc., 123 Innovation Drive, San Francisco, CA 94105

Phone: +1 (555) 123-4567